As products and services become commoditized, customer experience (CX) is the ultimate differentiator. Companies excelling in CX consistently...
Read MoreThe Art of Customer Experience.
Backed by Data.
At VectorHX, we craft meaningful
experiences that engage
customers, users, and employees.
By harnessing data-driven insights that delight users,
we craft unforgettable experiences
that spark change and drive success
for everyone involved.
SERVICES
Our Core Competencies
Research
Uncovering Customers'
Needs Through
Insightful Research
- Research sprints
- Market analysis
- Ethnography
- In-depth interviews
- Surveys
- Segmentation
- Persona creation
- User journey mapping
- User testing
Design
Creating Intuitive
Experiences
That Resonate
- Concepting and prototyping
- Service design
- Interaction design
- Information architecture
- Visual design
- Design systems
- Accessibility consulting
- Content strategy
Advise
Guiding Digital
Transformations
Through Expert Strategy
- Innovation for profitability
- Product strategy
- Digital strategy
- CX and UX strategy
- Voice of customer
- Change management
- Governance strategy
- Education and training
We developed an AI-driven data catalog for a leading pharmaceutical corporation, revolutionizing their research process. This cutting-edge system enables staff to efficiently search, filter, and preview information from worldwide databases before requesting access.
WHY US?
Our Value Proposition
Expertise
We are industry veterans with a proven track record of success, having delivered exceptional results for top-tier brands.
Cost efficiency
As a boutique agency, we provide high-quality services without the burden of overhead costs.
Data-driven approach
We harness the power of data to drive informed decision-making and optimize strategies.
Innovative solutions
We have a track record of creating cutting-edge solutions to solve business challenges and drive growth.
For The Broad Institute of MIT and Harvard, we envisioned a transformative user experience that helped secure millions of dollars in funding. By deeply researching personas and user journeys, and leveraging analytics, we built prototypes and developed a strategic roadmap for their globally-used genomics application.
WHAT OUR CLIENTS' SAY
"You understood our business needs and crafted a research-based digital strategy that was right on target and easy for us to execute. Moreover, you were easy to collaborate with, highly knowledgeable, and were client-focused."
"Your deep well of business experience combined with openness to new ideas and approaches sets you apart from many agencies. If you are looking for a candid and practical thought partner, you have found your match!"
"Your leadership has been
transformational in getting the
Broad Institute to be
much more user-centric."
"Your work involved collecting information from numerous researchers across various organizations and distilling it into a few user personas, capturing a wide range of salient information. It was one of the most informative and lovely reports on users' interests in system data I've seen."
A sample of PAST AND CURRENT CLIENTS
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